Get in Touch With Us
Got a question about a bonus, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to reach the Online Casinos team and what you can expect once you do.
How to Get in Touch
Email is the best way to reach us, and it is the only channel we currently offer. Send your message to [email protected] and a real member of our editorial team will read it — we do not rely on canned replies to close out enquiries.
A short note on what your message is about helps us route it to the right person and reply faster. If it relates to a specific brand, offer or free spins promotion mentioned on the site, telling us which page you were reading saves everyone time.
What We Can Help With
We hear from readers on a fairly wide range of topics. Some of the most common:
- Questions about our reviews — if anything about how we cover Betninja, WinnerIsland, SlotsGem or any other listed operator is unclear, ask us directly.
- Free spins and bonus terms — wagering requirements, expiry windows and eligible games change from time to time. If a term on our site looks out of date compared with what a casino currently advertises, tell us so we can check it.
- Corrections — we work to keep licensing details, payment information and offer terms accurate, but operators do update their promotions. Flag anything that looks wrong and we will verify it.
- Content suggestions — if there is a Canadian casino topic, payment method or a page like our Best Non GamStop Casinos guide that you would find useful, let us know what you would like to see covered.
- Partnership or media enquiries — organisations looking to work with us should introduce themselves and explain what they have in mind.
- Concerns about gambling behaviour — if you or someone close to you is struggling with gambling, mention this in your message and we will point you towards appropriate support resources rather than treating it as a routine enquiry.
What Happens After You Write to Us
Every email is reviewed individually. We aim to respond within a couple of working days, though enquiries that involve checking a bonus term or licensing detail against a live casino site can take a little longer, since we would rather give you a correct answer than a fast one.
You will not receive marketing spam as a result of contacting us — messages sent through this page are handled as enquiries, not added to a promotional list.
Before You Write In
A few things that tend to make a reply quicker and more useful:
- Mention the specific casino name if your question concerns an operator, bonus or free spins offer we have listed.
- Include the page URL or section you were reading when the question came up.
- Let us know your general region within Canada if the query relates to province-specific availability, since rules and access can differ across the country.
Our Approach to Accuracy
Online casino bonuses, free spins terms and welcome offers change more often than most content on this site. We rely partly on reader reports to catch changes quickly, alongside our own periodic checks. If something you read here does not match what you see on a casino's own site — good or bad — we would genuinely like to hear about it.
Thanks for taking the time to reach out. Whether it is a quick question or a longer note, we read it and reply.